應(yīng)屆畢業(yè)生
本科
2025-10-06 18:59:06
670人關(guān)注
職位描述
該職位還未進(jìn)行加V認(rèn)證，請仔細(xì)了解后再進(jìn)行投遞！
1. Resolve queries received via email, phone, or any other channels whenever available, within SLA.
2. Take complete ownership and facilitate the end-to-end customer journey. Act as a GPS consultant for a dedicated portfolio of clients, contributing to key business objectives e.g. digital penetration, etc.
3. Identify and resolve daily payments inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services.
4. Coordination with other global GPS units including international service teams, Senior Account Managers, Sales, Product Management, and Implementations amongst others supporting the business, to resolve client requests/issue/escalations.
1. Bachelor’s degree in business, 3-5 years customer service working experience.
2. Knowledge of industry standards related to all GPS products and services preferred.
3. Strong Customer Orientation and passionate about delivering superior customer service, willing to answer incoming hotline calls.
4. Strong time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.
5. Strong interpersonal skills and ability to interact and build relationships with stakeholders at all levels.
6. Excellent range of communication skills in Thai, English and Mandarin, including written, verbal, and the ability to deliver compelling presentations.
2. Take complete ownership and facilitate the end-to-end customer journey. Act as a GPS consultant for a dedicated portfolio of clients, contributing to key business objectives e.g. digital penetration, etc.
3. Identify and resolve daily payments inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services.
4. Coordination with other global GPS units including international service teams, Senior Account Managers, Sales, Product Management, and Implementations amongst others supporting the business, to resolve client requests/issue/escalations.
1. Bachelor’s degree in business, 3-5 years customer service working experience.
2. Knowledge of industry standards related to all GPS products and services preferred.
3. Strong Customer Orientation and passionate about delivering superior customer service, willing to answer incoming hotline calls.
4. Strong time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.
5. Strong interpersonal skills and ability to interact and build relationships with stakeholders at all levels.
6. Excellent range of communication skills in Thai, English and Mandarin, including written, verbal, and the ability to deliver compelling presentations.
注：聯(lián)系我時(shí)，請說是在蘿崗人才網(wǎng)上看到的。
工作地點(diǎn)
地址：廣州天河區(qū)天河路383號(hào)太古匯二座
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求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財(cái)物（如體檢費(fèi)、置裝費(fèi)、押金、服裝費(fèi)、培訓(xùn)費(fèi)、身份證、畢業(yè)證等），均涉嫌違法，請求職者務(wù)必提高警惕。
職位發(fā)布者
Fred..HR
匯豐環(huán)球客戶服務(wù)(廣東)有限公司
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銀行
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1000人以上
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外商獨(dú)資·外企辦事處
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東風(fēng)西路148號(hào)廣州匯豐大廈
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